General Questions
1. What does Synar Systems do?
Synar Systems is a full-service digital marketing and web development agency based in New York, serving businesses across the USA. We offer SEO, pay-per-click advertising, social media marketing, website design and development, mobile app development, ecommerce SEO, content writing, and video marketing — all under one roof. Our goal is to help businesses grow their online presence, generate more qualified leads, and reduce their dependence on paid advertising over time through sustainable, strategy-driven digital growth.
Flexible Plans
User-Friendly Interface
Reliable Support
2. Do you work with small businesses or only large companies?
We work with businesses of all sizes — from local service businesses and startups just launching their first website, to established companies with existing marketing budgets looking to scale. The majority of our US clients are small and mid-sized businesses in service industries, ecommerce, and professional services. We don't have minimum spend requirements that price out smaller businesses — instead, we offer tiered service packages so you can start at the right level for your current stage and scale up as you grow.
Flexible Plans
User-Friendly Interface
Reliable Support
3. Where are you based and do you work with clients outside New York?
Synar Systems is headquartered in New York, NY, but we work with clients across the entire United States. All client work is handled remotely — we use video calls, shared project dashboards, and regular reporting to keep every client fully informed regardless of their location. We've worked with businesses in New York, Florida, Texas, California, and beyond. Being based in New York means we understand the competitive US market and the standards US businesses expect from a marketing partner.
Flexible Plans
User-Friendly Interface
Reliable Support
4. How do you measure success — what results can I expect?
We measure success based on the metrics that matter to your specific business — not vanity numbers. For SEO clients, that means keyword rankings, organic traffic growth, and leads generated from organic search. For PPC clients, it means cost per lead, conversion rate, and return on ad spend (ROAS). For website projects, it means page speed scores, conversion rate, and organic traffic post-launch. For social media, it means audience growth, engagement rate, and traffic driven to your website. Every client receives a monthly report in plain English showing exactly what's changed, what's working, and what we're doing next. We don't hide behind industry jargon — if something isn't performing, we tell you and adjust.
Flexible Plans
User-Friendly Interface
Reliable Support
5. Can I customize a marketing package or do I have to pick a fixed plan?
Yes — while we offer standard packages on our pricing page, most clients work with us on a customized scope built around their specific goals, budget, and services needed. For example, a business might need SEO and web development but not social media management — or they might want PPC management paired with landing page copywriting. We put together custom proposals based on what will actually move the needle for your business, not what adds the most line items to your invoice. If you're unsure what you need, our discovery call helps us identify your biggest growth opportunities first.
Flexible Plans
User-Friendly Interface
Reliable Support
PRICING & CONTRACTS
1. How much does digital marketing cost per month?
Digital marketing costs vary significantly based on the services involved and the scope of work. For US small and mid-sized businesses, typical monthly investment ranges from $500 to $3000 per month for managed services like SEO, social media, or PPC — with larger or more competitive campaigns scaling higher. At Synar Systems, our entry-level packages start at [🔴 your real starting price], with full-service packages ranging from [🔴 your range]. PPC campaigns have an additional ad spend budget on top of the management fee, which you control and can adjust at any time. We're transparent about pricing — our packages are listed on our pricing page, and we'll tell you upfront if your goals require a higher investment than your current budget allows.
Flexible Plans
User-Friendly Interface
Reliable Support
2. Do you require long-term contracts?
We offer both monthly and longer-term engagement options. For ongoing services like SEO, social media management, and PPC, we recommend a minimum of 3 months to see meaningful results — not because we lock you in, but because digital marketing takes time to compound and short-term snapshots rarely reflect the full picture. SEO in particular takes 3–6 months to show significant ranking movement. Our month-to-month option is available for clients who want flexibility, while clients who commit to 6 or 12-month engagements receive a reduced rate. We don't hold your assets hostage — if you leave, your accounts, content, and website files belong to you.
Flexible Plans
User-Friendly Interface
Reliable Support
3. Are there any setup fees or hidden costs?
No hidden fees. We're upfront about every cost involved before any work begins. Some services do involve one-time setup costs — for example, PPC campaigns require an initial account setup and campaign build before the ongoing management fee kicks in, and website projects are quoted as a one-time project fee separate from ongoing maintenance. For all clients, we provide a clear, itemized proposal before we start so you know exactly what you're paying for, what's included, and what's not. If your campaign needs any additional tools or third-party costs (like SEO software or ad creative production), we tell you in advance.
Flexible Plans
User-Friendly Interface
Reliable Support
4. What payment methods do you accept?
We accept all major payment methods including credit and debit cards, ACH bank transfers, and wire transfers. Monthly retainer clients are typically billed at the start of each billing cycle. Project-based work (like website builds or one-time content packages) is billed on a 50% deposit / 50% on completion schedule. All invoices are sent digitally and payments are processed securely. For questions about payment terms or custom billing schedules for larger projects, contact us at info@synarsystems.com.
Flexible Plans
User-Friendly Interface
Reliable Support
5. Do you offer refunds if I'm not satisfied?
Because digital marketing services involve time, strategy, and execution that begins immediately, we don't offer blanket refunds on completed work. What we do offer is full transparency and active problem-solving — if you're not seeing the progress you expected, we'll tell you what's happening and what we're doing about it before you have to ask. For monthly retainer clients, you can cancel with [🔴 X days] notice and you won't be charged for the following month. For project-based work, the deposit covers the discovery and planning phase and is non-refundable once work has begun, but the balance isn't due until delivery. Our goal is to earn your continued business through results, not to hold you to terms you're unhappy with.
Flexible Plans
User-Friendly Interface
Reliable Support
PRIVACY & DATA
1. What information do you collect from clients?
To deliver our services, we collect information you provide directly — including your business name, contact details, website access credentials, advertising account access, and any business information needed to build your marketing strategy (target audience, competitors, goals, budget). For website visitors, our site may collect standard data through cookies and analytics tools like Google Analytics, including pages visited, time on site, and general location. We collect only what we need to do the work and serve you effectively — we don't collect or sell personal data for advertising purposes.
Flexible Plans
User-Friendly Interface
Reliable Support
2. Who has access to my accounts and data?
Only the Synar Systems team members working directly on your account have access to your business accounts — your Google Ads account, Google Analytics, social media profiles, website backend, or any other platforms we manage on your behalf. We never share your account access, business data, or campaign performance information with third parties. We also follow the principle of least privilege — team members only access what they need for their specific role in your project. All client access credentials are stored securely and never shared externally.
Flexible Plans
User-Friendly Interface
Reliable Support
3. Do you share my business information with third parties?
No. We do not sell, rent, or share your business information, campaign data, or personal details with any third parties for commercial purposes. The only exceptions are platforms directly involved in delivering your services — for example, if you're running Google Ads, Google will have access to your ad campaign data as the advertising platform. We may use third-party tools (like project management or analytics software) to run your campaigns, but these are tools used on your behalf — not recipients of your data. We're happy to share a list of the tools and platforms we use for any given service.
Flexible Plans
User-Friendly Interface
Reliable Support
4. How do you protect my login credentials and account access?
We follow standard security practices for all client account management. Where possible, we request access via the platform's official team access features (such as Google Ads Manager Accounts or Facebook Business Manager) rather than asking for direct username and password sharing — this is the safest approach and means you can revoke our access at any time without changing your own password. For tools that require credential sharing, we use secure credential management and recommend clients use strong, unique passwords and enable two-factor authentication. We never store your passwords in plain text or share them internally beyond the team member who needs them.
Flexible Plans
User-Friendly Interface
Reliable Support
5. Do you use cookies on your website?
Yes, the Synar Systems website uses standard cookies to improve user experience and understand how visitors interact with our site. This includes analytics cookies (Google Analytics) that track page views, session duration, and traffic sources, and functional cookies that remember your preferences. We do not use advertising cookies to retarget visitors or sell cookie data to third parties. By continuing to use our website, you accept our use of cookies in line with our privacy policy. You can adjust your cookie preferences at any time through your browser settings.
Flexible Plans
User-Friendly Interface
Reliable Support
